Terms & Conditions

1. About Clozr

Clozr is a subscription-based Customer Relationship Management (CRM) and business operations software product, delivered over the internet.

The Service is provided and operated by Clozr Technologies Private Limited ("Clozr", "we", "us", "our"), a company incorporated in India. Clozr Technologies Private Limited is owned by Nexotech (nexotech.cc), which is a separate legal entity. Your subscription and all obligations under these Terms are with Clozr Technologies Private Limited, and not with Nexotech.

Our company details are set out in the "Company Details" section at the end of these Terms.

2. Eligibility and Accounts

• The Service is intended for business use by persons who are at least 18 years of age and able to enter into a binding contract.
• You must provide accurate account and billing information and keep it current.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us at support@clozr.co.in promptly if you suspect unauthorised use.
• We may refuse, suspend, or terminate accounts for non-payment, suspected fraud, abuse, or breach of these Terms, with reasonable notice where practicable.

3. The Service, Onboarding, and Support

• Clozr provides access to the features included in your selected subscription plan. Feature availability may vary by plan.
• Accounts are activated after payment is confirmed, typically within one to two working days.
• Clozr provides onboarding assistance and customer support directly to you.
• The Service evolves over time. We may add, change, or remove features, and will give reasonable notice of any change that materially reduces the core functionality of your plan.

4. Third-Party Integrations

The Service integrates with third-party platforms, which may include WhatsApp / Meta, Exotel (telephony), Sarvam AI (call transcription and summaries), and payment gateways.

• Your use of these integrations may be subject to the third party's own terms and policies.
• We do not control, and are not responsible for, third-party platforms, their availability, or defects inherent to them, though we will coordinate support where reasonably possible.
• An integration's availability depends on the third party and may change or be discontinued.

5. Subscriptions, Fees, and Taxes

• Subscription plans, seat counts, and prices are published on www.clozr.com, in Indian Rupees (INR).
• Prices are exclusive of taxes. Goods and Services Tax (GST) is applied at the applicable rate (currently 18%) at the time of payment.
• Auto-renewal: For your convenience, subscriptions renew automatically at the end of each billing period until cancelled. Before each renewal we will notify you of the amount to be charged. You can turn off auto-renewal, or cancel, at any time from your account or by contacting support.
• Payments are processed through third-party payment gateways. We are not responsible for delays or failures caused by a payment gateway or your bank.
• If an obvious pricing or typographical error occurs, we may correct it, and may cancel and refund any affected order.

6. Cancellation and Refunds

You can cancel at any time. Cancellation and refund terms are set out in the separate Refund & Cancellation Policy, which forms part of these Terms.

7. Your Data and Ownership

• You own your data. As between you and Clozr, you keep all rights to the data you and your users enter into or generate through the Service, including contacts, leads, deals, notes, and communications ("Customer Data").
• Clozr processes Customer Data only to provide and support the Service, on your behalf and under your instructions, as described in the Privacy Policy.
• You are responsible for the lawfulness of the Customer Data you upload, including holding any consents required to process the personal data of your own contacts and leads. When you store data about third parties in Clozr, you are the person responsible for that data (the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023), and Clozr acts as your processor.
• On termination, you may export your Customer Data within 30 days, after which it may be deleted in line with the Privacy Policy and Data Deletion Policy.

8. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law, including data-protection, anti-spam, and telemarketing laws;
• send messages (including WhatsApp messages) without the consent required under applicable law and the relevant platform's policies;
• attempt to gain unauthorised access to, or interfere with, the security or operation of the Service;
• reverse-engineer, resell, or sublicense the Service except as expressly permitted.

9. Service Availability and Warranties

• We will use commercially reasonable efforts to keep the Service available, but do not warrant that it will be uninterrupted or error-free.
• The Service is provided on an "as is" and "as available" basis. We do not currently commit to a specific uptime Service Level Agreement.
• Scheduled maintenance, technical issues, or force majeure events may affect availability. We will give notice where reasonably possible.

10. Limitation of Liability

• Clozr is not liable for third-party software defects, third-party platform outages, or the acts of payment gateways or telecom providers.
• To the maximum extent permitted by law, Clozr's total aggregate liability arising out of or relating to the Service is limited to the fees you paid for the Service in the twelve (12) months before the event giving rise to the claim.
• Clozr is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, including delays due to force majeure.

11. Intellectual Property

All content, branding, design, software, and trademarks associated with Clozr and www.clozr.com are the exclusive property of Clozr Technologies Private Limited or its licensors. Unauthorised copying, distribution, or reuse is prohibited and may result in legal action. You retain ownership of your Customer Data as described in Section 7.

12. Suspension and Termination

• You may cancel your subscription as described in the Refund & Cancellation Policy.
• We may suspend or terminate access for non-payment, breach of these Terms, or unlawful use — with reasonable notice where practicable, and immediately where required to protect the Service or comply with law.

13. Changes to These Terms

We may update these Terms from time to time. We will revise the "Last Updated" date and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection provisions, the courts at Alappuzha, Kerala shall have exclusive jurisdiction over any dispute.

15. Grievance Redressal

In accordance with the Information Technology Act, 2000, the applicable rules, and the Digital Personal Data Protection Act, 2023 and Rules, 2025, the following officer handles grievances:

Company Details

• Clozr Technologies Private Limited
• Registered Office: 49/190B, PO, Kommady, Kalappura, Kanjiramchira, Alappuzha, Kerala 688007
• Email: support@clozr.co.in · Phone: +91 91423 34434
• Website: www.clozr.co.in
• A company owned by Nexotech (nexotech.cc).