Refund & Cancellation Policy

Effective Date: 01/09/2026

Last Updated: 01/09/2026

This Refund & Cancellation Policy governs cancellations and refunds for subscriptions to Clozr, operated by Clozr Technologies Private Limited. It forms part of, and should be read with, the Terms & Conditions.

1. Subscription Model

Clozr is a subscription service billed monthly or annually in Indian Rupees (INR). Prices are published on www.clozr.com and are exclusive of taxes; GST is added at the applicable rate at the time of payment. Subscriptions renew automatically until cancelled, and we notify you of the renewal amount before each renewal.

2. Cancelling Your Subscription

You can cancel at any time, from your account settings or by emailing support@clozr.co.in.
When you cancel, your subscription stays active until the end of the current paid billing period, and then does not renew. You keep access until that period ends.

3. Refunds

New subscriptions (satisfaction guarantee).

If you are not satisfied with a new subscription, contact us within 15 days of your first payment. We will try to resolve the issue, and if we cannot, we will provide a full refund.

Forgot to cancel before renewal.

If you are charged on renewal and no longer want the subscription, you can request a full refund within 5 business days of the renewal date for monthly plans, or within 15 days of the renewal date for annual plans.

If we break or discontinue what you paid for.

If, during your paid term, we remove or materially break functionality that was available when you subscribed, and we cannot provide a satisfactory fix within a reasonable time, we will provide a pro-rated refund for the remainder of that term.

Outside these situations,

subscription fees are non-refundable, including on a pro-rata basis, once the applicable window above has passed.

Refund method and timing.

Approved refunds are returned to the original payment method, typically within 7–10 business days. Non-refundable payment-gateway charges, if any, may be deducted.

4. Setup and Onboarding

There is no separate setup or demo fee for standard self-serve subscriptions. Onboarding assistance is included in your plan.

5. Usage-Based Charges

Where a plan includes usage-based components (for example, call-transcription minutes beyond an included allowance), charges for usage already consumed are non-refundable.

6. Pricing Errors, Duplicate, and Failed Payments

In the event of an obvious pricing or typographical error, we may cancel or modify the affected order and issue a full refund for it.
Duplicate charges, or payments for a subscription that could not be provisioned, are refunded in full on verification. Contact support@clozr.co.in.

7. Service Discontinuation by Clozr

If we discontinue the Service or a plan you have paid for, we will provide reasonable notice, allow you to export your data, and issue a pro-rated refund for the unused prepaid period.

8. How to Request a Refund

Email support@clozr.co.in from your registered email address, with your account and invoice details and the reason for your request. We will acknowledge it and process any eligible refund as set out above.

9. Governing Law and Grievances

This Policy is governed by the laws of India, with jurisdiction as stated in the Terms & Conditions. Grievances may be raised with the Grievance Officer named in the Terms & Conditions and Privacy Policy.