Data Deletion Request & Policy
Effective Date: 01/09/2026
Last Updated: 01/09/2026
We value your privacy. If you have used Clozr and want to delete your personal or business data, this page explains what gets deleted, how to request it, and the limits on deletion. Clozr is operated by Clozr Technologies Private Limited.
1. Two Kinds of Deletion Requests
Because Clozr is a CRM, the right process depends on whose data you want deleted:
a) You are a Clozr account holder
You want to delete your own account and data. Use the request process below.
b) You are not a Clozr account holder
For example, someone whose details were stored in a business's CRM as a lead or contact. In that case, the business that uses Clozr controls your data, not Clozr. Please contact that business directly. Clozr only processes such data on the business's behalf. If you cannot identify the business, contact us at support@clozr.co.in and we will make reasonable efforts to route your request, but we cannot unilaterally delete data that belongs to a customer's account.
2. What We Delete (for account holders)
On a verified deletion request, we will permanently remove:
- Account and profile data: your name, email, contact number, and profile details.
- CRM records tied to your account: leads, contacts, tasks, notes, activities, and deals.
- Integration and communication data, where applicable: your mobile number and associated records from messaging/WhatsApp integrations; message delivery logs and webhook/integration logs linked to your account; and any stored call recordings and transcripts.
- Analytics and system logs tied to your user profile.
We do not store WhatsApp message content unless you have explicitly enabled it for CRM use. Deletion is permanent and cannot be reversed.
3. What May Be Retained
Some data may be retained temporarily where the law requires it — for example, tax, accounting, audit, or legal-hold obligations — and will be deleted once those obligations lapse. Data removed from active systems is also purged from routine backups within 30 days.
4. Identity Verification
To protect you, we verify that a deletion request genuinely comes from the account holder before acting. We do this by sending a confirmation to the registered email address (or through an in-app confirmation) linked to the account. We will not delete an account based only on someone supplying an email address or mobile number.
5. How to Submit a Request
Submit a request using the form below, using the email address or mobile number registered with your account. After you submit:
- We will verify your request within 24–72 hours.
- Deletion completes 14 days after verification — you can cancel anytime in that window.
- Confirmation will be sent by email or WhatsApp, where applicable.
6. Made a Mistake or Need Help?
If you submitted a request by accident or need assistance, contact support@clozr.co.in before the deletion is completed. Once deletion is complete, it cannot be undone.
7. Related Policies
To understand what data we collect and how we use it, see the Privacy Policy. Deletion is one of your rights under the Digital Personal Data Protection Act, 2023, described there. If your request is not handled to your satisfaction, contact the Grievance Officer named in the Privacy Policy.
Submit a Deletion Request
Provide the email address or mobile number associated with your Clozr account. After you submit, we will verify your identity and process your request within the timelines above.