Privacy Policy

Effective Date: 27-04-2025

Last Updated: 27-04-2026

Welcome to Clozr. This Privacy Policy explains how Clozr Private Limited ("Clozr", "we", "us", or "our") collects, uses, shares, and protects your personal information when you access or use our website www.clozr.com, services, and products. By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Full name
Email address
Contact number
Address (for delivery, site visits, or installation)
Date of birth (for KYC/loan processing)

b) Financial/KYC Information

PAN, Aadhaar, or other identity documents (when applying for financing)
Loan-related documents
Bank account details (only if required by the financing partner)

c) Technical Information

IP address
Browser/device type
Referring URL
Location (based on IP or permission-based GPS)
Usage data and session behavior

2. How We Use Your Information

We use the collected data for the following purposes:

To register, verify, and manage your account
To process bookings and coordinate delivery/installation
To facilitate loan applications through our NBFC/bank partners
To send confirmations, updates, and service-related communication
To provide after-sales support and customer service
To improve our website, user experience, and offerings
To comply with legal, regulatory, or tax obligations

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Certified vendor partners for installation and delivery coordination
Banking and NBFC partners for financing (only with your consent)
Third-party service providers (e.g., payment gateways, SMS/email services) under NDA and data protection agreements
Government or regulatory authorities, as required under applicable law
Logistics partners for fulfilling product delivery
All such parties are expected to maintain confidentiality and process your data in accordance with this Policy and applicable law.

4. Cookies and Tracking Technologies

We use cookies and other similar technologies to:

Remember your preferences and settings
Track website usage and analytics
Improve performance and user experience
You may modify your browser settings to disable cookies. However, this may impact your ability to access certain features of the website.

5. Data Security

We take appropriate security measures to protect your personal data, including:

Encrypted storage and transmission using SSL
Access control and limited permissions
Regular security reviews and updates
Secure servers and firewall protection
Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and protect your login credentials.

6. Data Retention

We retain your personal information:

For as long as necessary to provide services and support
To comply with applicable laws (e.g., tax, accounting, KYC)
Or until you request deletion (unless retention is required by law)

7. Your Rights

As a user, you have the right to:

Access, update, or correct your personal data
Withdraw consent for data use (where applicable)
Request deletion of your data
File a grievance with our designated officer
Please note that some requests may affect our ability to deliver services.

8. Children's Privacy

Clozr is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. Please read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top will be revised. You are advised to review the policy periodically for any changes.

11. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the IT Rules, 2021, the following officer is designated for grievance handling:

Grievance Officer

Name: [Insert Full Name]
Email: grievance@clozr.com
Phone: [Insert Mobile Number]
Response Time: Within 15 business days

12. Governing Law

This Privacy Policy is governed by the laws of India. All disputes shall be subject to the jurisdiction of the competent courts in Alappuzha, Kerala.

13. Contact Us

For questions or feedback about this Privacy Policy, please contact us at:

📧 support@clozr.com
📞 [Insert Support Phone Number]

Consent Clause

I agree to the Terms & Conditions and Privacy Policy, and consent to Clozr contacting me via phone, email, or WhatsApp for project-related communication, including financing and support.

By submitting this form, I confirm that the information provided is accurate and I consent to Clozr Technologies Private Limited collecting, storing, and processing my personal and financial information for the purposes of project execution, loan facilitation, and service coordination.

I authorize Clozr and its partners (vendors, NBFCs, banks, etc.) to contact me via phone, SMS, email, or WhatsApp for verification, updates, and related communication.

I have read and agreed to the Terms & Conditions and Privacy Policy. I understand that I can withdraw my consent at any time by contacting grievance@clozr.com.